Alma Suites

As a result of browsing the website and completing the website forms, the user accepts that personal data provided by him or that will be provided in the future through such service, will be processed in personal data files of ALMA EXPERIENCE SL- B13976709, including the collection of access data and the use of cookies and features provided by third parties.

Purpose of the treatment, legal basis and recipients of the information

The data is used to:

• Allow the operation of the website
• Record and attend requests made by users through the website forms
• The provision and administration of hotel services, reservation processing and payment
• Develop web analytics and statistics
• Include functions provided by third parties (Google Maps, etc)

Website navigation and access to areas for registered users

• Purpose: the necessary data for the provision of online services is processed, including the registration of IP addresses, visited pages, and date of access, as well as information about the user's device. The data is also processed for security and web improvement purposes.
• Legitimization: data processing is necessary for the provision of online services; consent expressed through the use of the website
• Recipients and transfers: establishment, web hosting companies

Use of website forms

• Purpose: attend requests made through web forms.
• Legitimization: consent expressed by using and submitting the form.
• Recipients and transfers: establishment and companies involved in providing the requested services

Service provision

• Purpose: provide services including hotel reservations management and payment. Send information about establishment services electronically. Quality surveys.
• Legitimization: contract execution or service provision.
• Recipients and transfers: establishment and companies involved in providing the requested services

Web Analytics

• Purpose: understand how the website is searched, accessed, and used by the public. It may involve the collection of personal data such as IP address, connection location, information about browsing software or hardware, etc.
• Legitimization: consent expressed through the use of the website
• Recipients and transfers: establishment

Third-party provided functions

• Purpose: incorporate functions provided by third parties, such as maps, analytics, social buttons, Zendesk chat widget, etc
• Legitimization: consent expressed through the use of the website
• Recipients and transfers: Third-party functions establish a direct connection between the user's browser and the third parties' Internet domains, allowing the download and execution of the function, even from pages outside the European Economic Area.

This website integrates functions from Google Inc, such as Google Analytics and Google Maps. By using this website, the user authorizes the processing of their data by Google in accordance with its privacy policy: https://policies.google.com/privacy

Accuracy of the data

The user must fill out the forms with true, accurate, complete, and up-to-date data. The user will not enter data corresponding to another person; it will be presumed that the data has been provided by the owner of the data. The user will be solely responsible for any direct or indirect damage that could be caused to any person due to the completion of the form with data relating to another person.

Access, rectification, deletion, opposition, and other rights

The data subject has the right to access, rectify, and delete the data concerning him at all times, as well as to object to the processing of his data, in the terms established by data protection legislation. They also have the right to request: data portability, revocation of consent given if applicable, and limitation of treatment.

The data subject can exercise these rights by written request sent by postal mail to the establishment.

The applicant must include this signed request communication indicating the action requested and a photocopy of the ID card or passport.

The data subject may also object to receiving commercial emails, for which it is sufficient to request it by sending an email from the address they want to unsubscribe and addressed to the establishment.

If the data subject considers that the processing of their data violates data protection legislation, they may file a complaint with the data protection supervisory authorities.

Minors

The use of web services is prohibited for individuals under 18 years of age.

Data Security

This website has one of the most secure technologies regarding credit card data protection. It also complies with all international regulations governing the matter. All sections where we request sensitive information use the SSL communication protocol. This means that the information that travels over the Internet from your computer to our server is encrypted, making it indecipherable to anyone else. This technology ensures and guarantees that your data cannot be intercepted, manipulated, or impersonated in any way. This way, online payment is as secure today as direct purchase.

What does SSL mean?

SSL (Secure Socket Layer) is a standard Internet security technology. It applies an encryption system that provides maximum confidentiality of the data we transmit. This prevents unauthorized access or interception in a system while data circulates over the Internet. For greater security, this data is stored on a secure server protected by a firewall under constant surveillance.